Terms & Conditions

These Terms and Conditions (“Terms”) govern your rental with Wise car rental. By signing the Rental Contract you agree to be bound by these Terms and to the terms of the Rental Contract.

Your Rental

  • You agree to rent from Wise car rental, according to the terms of the Rental Contract, the rental vehicle described in the Rental Contract for the term set out in the Rental Contract.
  • The rental of the vehicle is solely a transfer of possession and not of ownership
  • You may not assign, delegate or transfer your obligations under the Rental Contract or any discrete part thereof.

Changes

  • Any change to the Rental Contract must be in writing and signed by an authorized officer of Wise car rental
  • You further agree that we have the unilateral right to change these Terms and Conditions from time to time upon written notice to you, in paper or electronic form, without any requirement for you to sign the changed Terms and Conditions.

Meaning of "Vehicle"

  • The word “vehicle” in the Rental Contract means the vehicle rented to you or its replacement, and includes tires, tools, keys, key fobs, equipment, included and optional accessories, plates, documents, and any other products or property provided by Wise Car Rental with the vehicle and separately rented to you by Wise Car Rental, unless otherwise explicitly specified.

Who may drive the Vehicle

  • You are the Main Driver. You represent to Wise Car Rental that you are at least 25 years old and a capable and validly licensed driver and will remain a capable and validly licensed driver throughout the term of your rental, and you have held a valid driver’s license (other than a learner’s provisional license) for a period of at least 2 years.

  • Unless otherwise authorized, only you may drive the vehicle.

  • Any person other than you that operates the vehicle must complete the “Additional Driver” section of the Rental Contract. We may charge for each additional driver authorized to drive the vehicle, which will be specified on the Rental Contract. Any authorized additional driver must comply with the driver requirements set out at clause 7 above.

  • You acknowledge that you will remain financially responsible under the Rental Contract at all times even if the vehicle is operated by an Additional Driver or someone other than you.

Return of Vehicle

  • You agree to return the vehicle to us in the same condition you received it, ordinary wear and tear accepted, on the date, at the time and to the location specified in the Rental Contract. You may obtain Wise Car Rental consent to return the vehicle at a different time or location.
  • If you return it later without consent, a different or higher rental rate may apply, and a late return fee.
  • If you do not return the vehicle to the location and at the time specified in the Rental Contract, as and when required under the Rental Contract, you may be subject to criminal penalties and will be responsible for any costs associated with recovering the vehicle.

Rental Charges

  • You will pay a fixed daily rate as indicated in the Rental Contract for the period of time you rent the vehicle. Unless otherwise indicated on the Rental Contract, the minimum charge is one day (24 hours). The daily charge applies to consecutive 24 hour periods starting at the hour and minute the rental begins.

  • You must also pay all applicable fees and taxes for the miscellaneous services including:

    • A fee for cleaning the vehicle’s interior upon return if any stains, dirt, odor, or soiling attributable to your use cannot be cleaned with our standard post-rental procedures as determined by us in our sole discretion;

    • Lost vehicle keys or fobs;

    • We maintain a non-smoking fleet, including a prohibition on the use of e-cigarettes in the vehicle. You will pay an additional charge if you return the vehicle and it smells or is soiled from smoke or e-cigarette vapor.

Payments

  • You authorize Wise Car Rental to charge all amounts payable under the Rental Contract to your account, which means a nominated debit card, or credit card, pre-arranged charge account or cash.

  • Wise Car Rental will charge all amounts found to be due and owing by you to your account during or after the term of hire is completed.

  • If you fail to pay any money due under or in connection with the Rental Contract within 14 days of the date by which you were required to make payment, Wise Car Rental may charge you the following additional costs:

    • Interest at 10% (compounded daily) on the total amount owing from the expiry of the 14 days from the date on which the sums became due and owing;

    • All costs incurred by Wise Car Rental for the collection of the unpaid money by a debt collection agency or other third party.

Repossessing the Vehicle

  • We can repossess the vehicle at any time in our sole discretion, without notice to you, for reasons that include, but are not limited to the following: the vehicle is found illegally parked, being used to violate the law or the terms of the Rental Contract, or appears to be abandoned.

  • If the vehicle is repossessed, you agree to pay or reimburse us for the actual and reasonable costs incurred by us to repossess the vehicle. You agree that such costs will be charged to your account.

Damage to/ Loss of the Vehicle

  • If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, you shall notify the owner of the full circumstances by telephone immediately.

  • If the vehicle requires repair or replacement, the decision to supply another vehicle to you is in Wise Car Rental’s sole discretion.

  • If the vehicle is lost or damaged as a direct or indirect result of a violation of the clause “Prohibited Use of the Vehicle”, or damaged as a result of an act of nature, you are responsible and you will pay us for all loss of or damage to the vehicle regardless of cause, or who, or what caused it. If the vehicle is damaged, you will pay our estimated repair cost, or if, in our sole discretion, we determine to sell the vehicle in damaged condition, you will pay the difference between the vehicle’s retail fair market value before it was damaged.

  • You authorize us to charge you for the actual cost of repair or replacement of lost or damaged items such as glass, mirrors, tires, and antennas, plus towing and storage charges, if any, as part of your rental charges at the time of return.

  • If the vehicle is stolen and not recovered you will pay us the vehicle’s fair market value before it was stolen. As part of our loss, you will also pay for loss of use of the vehicle, without regard to our fleet utilization, plus an administrative fee.

  • If your responsibility is covered by any insurance, credit card benefit, travel insurance or such other insurance or benefits, you authorize us to contact the benefit provider directly on your behalf and assign all of your benefits or reimbursements to us to recover all consequential and incidental damages, including but not limited to the repairs of the vehicle plus diminished value or the fair market retail value of the vehicle (less salvage value plus costs incurred in the salvage sale), and all incidental and loss administration fees.

  • If we collect our loss from a third party after we have collected our loss from you, we will refund the difference, if any, between what you paid us and what we collected from the third party.

  • You understand that you are not authorized to repair or have the vehicle repaired without our express prior written consent. If you repair or have the vehicle repaired without our consent, you will pay the estimated cost to restore the vehicle to the condition it was in prior to your rental. If we authorize you to have the vehicle repaired and the cost of repair is your responsibility, we will reimburse you for those repairs only if you give us the repair receipt.

Prohibited Use of the Vehicle

Certain uses of the vehicle and other actions you or a driver may take, or fail to take, will violate the Rental Contract. A VIOLATION OF THIS PARAGRAPH WILL AUTOMATICALLY TERMINATE YOUR RENTAL AND IS AN EXCLUSION TO AND VOIDS ALL LIABILITY PROTECTION AND ANY OPTIONAL SERVICES THAT YOU HAVE ACCEPTED. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED ATTORNEYS’ FEES, LEGAL EXPENSES, FEES AND COSTS THAT WE MAY INCUR.

It is a violation of this Paragraph if any of the following occurs:

  • You use or permit the vehicle to be used: 1) by anyone other than an additional driver; 2) to carry passengers or property for hire or more passengers than the vehicle has seat belts to carry; 3) to tow or push anything; 4) to be operated in a test, race or contest or on unpaved roads; 5) while the driver is under the influence of alcohol, or any controlled substance, including without limitation, any substance described as such under the laws of the Turks and Caicos Islands (a “Controlled Substance”), or medications that affect vehicle operation and/or constitute driving while impaired under applicable law; 6) for conduct that could be charged as a crime, including the transportation of a Controlled Substance or contraband, stolen goods, illegal devices, or persons contrary to law; or 7) recklessly or while overloaded.
  • You or an additional driver: 1) fail to promptly report to D&B any damage to or theft of the vehicle when it occurs or when you learn of it and provide us with a written accident/incident report or fail to cooperate with our investigation; 2) Where required by law, fail to report an accident to law enforcement; 3) obtain the vehicle through fraud or misrepresentation; 4) leave the vehicle and fail to remove the keys (or key fobs) or close and lock all doors, close all windows and the trunk and the vehicle is stolen or vandalized; or 5) intentionally or with wilful disregard cause or allow damage to the vehicle.
  • You or an additional driver, without permission from D&B, return the vehicle after hours and the vehicle is damaged, stolen or vandalized or you otherwise fail to take reasonable steps to secure the vehicle, its keys, key fobs, or other remote entry and starting devices.
  • Driving or operating this vehicle while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages, shall be deemed a breach of the Rental Contract.

Fines, Expenses, Costs and Administrative Fees

You will pay or reimburse us for all fines, penalties, interest, and court costs for parking, traffic, and other violations, including storage liens and charges incurred as a result of your rental. You will also pay a reasonable administrative fee with respect to any violation of the Rental Contract, such as for repossessing or recovering the vehicle for any reason. You agree we may, in our sole discretion, pay all tickets, citations, fines, penalties and interest on your behalf directly to the appropriate authority and will bill you for what we paid to the appropriate authority or their designated agents plus a reasonable administrative fee and any attorneys’ fees and expenses we incur. You agree and acknowledge that we cooperate with officials charged with enforcing these infractions to provide any information necessary, including any personal information you have provided to us, as they may request or may otherwise be required. You acknowledge that you have no right to contest any such infraction or enter any plea other than guilty or no contest unless we consent to your action, provided that the penalty for the infraction is only the payment of money and does not involve any other administrative, civil, or criminal penalty.

Indemnification and Waiver

You shall defend, indemnify, and hold us, our parent and affiliated companies harmless from all losses, liabilities, damages, injuries, claims, demands, awards, costs, attorney fees, and other expenses incurred by us in any manner from this rental transaction or from the use of the vehicle by you or any person, including claims of, or liabilities to, third parties. You may present a claim to your insurance carrier for such events or losses; but in any event, you shall have final responsibility to us for all such losses.

Other Property

We are not responsible for loss of, theft, or damage to any personal or other property left in or on the vehicles, whether received or handled by us, regardless of who is at fault.
You will be responsible to us for claims by others for loss or damage caused by your property.

Security Deposit

A security deposit will be required upon signing of the Rental Contract.

Please see Deposit Break down:

Compact Car $500
Full Size Sedan $700.00
Jeep Wrangler $1200.00
Mini Van $700.00
Suv $700.

Fuel Service Charge

If the vehicle is returned with less fuel than was in it when it was rented, the Renter will be charged a fuel service fee of $12.00 per gallon to restore the fuel to the amount that was in the vehicle when it was rented.

What is CDW Basic?

CDW is an optional damage coverage available whilst the vehicle is under rental agreement. CDW is not an insurance but is a waiver between the renter and the company, which the company waives the right to charge the renter for valid collision or damage to the vehicle, provided the vehicle is used in accordance with the rental agreement. It covers damages to the rental vehicle after the deductible of $2000.00 is met by the renter. CDW is at an additional rate of $15.00 daily plus 12% Gov Tax. Please note that damages to or replacement of mirrors, windshield, tires, rims and undercarriage damage are not covered under this service. Renters will pay for lost keys. In the case of an accident, renters will pay a towing fee of $350.00 if the car is not able to be driven or not operational. The towing cost is separate from the deductible. If the renter fails to notify Wise Car Rental after an accident occurs within 24 hour and did not call the police office to make a report, this will void/Null this waiver that is selected (CDW Basic $15). The Renter will be liable for all damages sustained to the rental vehicle.

What is CDW Premium?

CDW is optional damage coverage available whilst the vehicle is under rental agreement. CDW is not an insurance but is a waiver between the renter and the company, which the company waives the right to charge the renter for valid collision or damage to the vehicle, provided the vehicle is used in accordance with the rental agreement. It covers damages to the rental vehicle after the deductible of $1200.00 is met by the renter. CDW is at an additional rate of $26.00 daily plus 12% Gov Tax. Please note that damages to or replacement of mirrors, windshield, tires, rims and undercarriage damage are not covered under this service. Renters will pay for lost keys. In the case of an accident, renters will pay a towing fee of $350.00 if the car is not able to be driven or not operational. The towing cost is separate from the deductible. If the renter fails to notify Wise Car Rental after an accident occurs within 24 hour and did not call the police office to make a report, this will void/Null this waiver that is selected (CDW Basic $15). The Renter will be liable for all damages sustained to the rental vehicle.